Walmart Vision & Glasses - Villa Rica, Georgia

LaCinda Adamson

I gave 2 stars because I don’t know how the actual doctor is and they may be great. I will also say the staff I have talked to are very friendly. Here’s where I have the problem. I have waited 2 months to get into see someone anywhere because of eye problems I need to get checked on but also I am out of contacts and need glasses as well. Anyway, I had another appointment with another place on the 11th but I got in touch with here and could get in today so I cancelled the other. Walmart DID try to call to “confirm my appointment.” The voicemail literally says, “please call this number to confirm your appointment and avoid a no show fee.” Yesterday was a holiday so I called them this morning to confirm and ask a question. They just informed me after they told me the other day they take my insurance now they don’t. Now I have cancelled another appointment and can’t get in to see someone when I need to go before next week (because I won’t be in town next week possibly). Now I don’t know what to do. Yes I will admit I hung up abruptly but I was trying to not get upset as I have been waiting to see somewhere a while and have cancelled the other one. This should have been know and I understand mistakes are made. I make them a lot but it should be honored after this was already made and I should have been seen. I feel like this should’ve been made right after I was told something else.

Kylie Hunter

I should have read the reviews before making an appointment. I rarely complain, let alone feel the need to leave a review. But this is ridiculous. I had one of the associates laugh in my face on the phone when I was asking for a copy of my prescription.

Long story short:

I go in for an eye exam and to order contacts. I prefer to order my glasses with a third party, bc its obviously cheaper. So, the eye exam was great. The dr gave me trial lenses to try for a few days to ensure the prescription was right. 6 days go by, I call the office to verify my prescription is correct & I asked for a copy to be sent to me, to order my glasses.

The associate that I spoke with, lucky I didn’t get her name bc I would indeed put her on blast, was rude as ever. She was very unprofessional & snarky. She explained that there are TWO whole doctors in this practice, that are only there on Mondays & Tuesdays. Mind you, today is Tuesday lol. So I ask if a doctor can send me a copy of my prescription. This associate tells me the doctor I saw will not be back until next Monday & they can’t do anything until then. The other doctor won’t help, the optometrist asked if I wanted him to order me a pair of glasses? That isn’t even the issue at hand, I don’t even have my prescription. But y’all want to order me glasses Ok. So they made me pay for the eye exam AND CONTACTS, while here I am stuck with ONE pair of trial lenses, no boxes of contacts, no prescription, & no chance of an update until next Monday. But hey I mean what did I really expect going to Walmart eye center…… lol

t b

If I could give less than 1 star I would!!! The doctor I have no review on. That was fun.
I ordered contacts and I have waited weeks for them to get in, only to have partial order. when I tried to arrange pickup their hours are so limited!! They do not take payment over the phone. So I have to go in and pay for them, but they wont give me my contacts because a certain someone needs to be there in order to release them and that person gets off at 5pm. Never will I go to Walmart Vision in Villa Rica GA. again...EVER!! The very worst in customer service

Tracy Dabbs

I had a contact that tore in my eye, and I called the next day to be seen by the office. The optician told me they were fully booked but she would do her best to fit me into their scheduled. I was seen after work and given a very affordable prescription by Dr. James. I travel a lot because of my job position, and I have to say this is one of the best Wal-Mart Vision Centers I have visited in the past 12 years. The staff is very attentive and understanding. I will now be using them permanently.

J Rich

Take your hard earn money elsewhere! I've been trying to get the correct contact lenses for 5 freaking months. I've been wearing corrective lenses for 30yrs. so, let's just say it's not my first time. I told them what's working and what not. Yet, the last set I waited a month for I couldn't see literally anything more than the shape of what was in front of me. So, I asked for my money back to go elsewhere. I was told sorry it's been too long since the original eye exam. But, they would be happy to schedule another eye exam making it the third time in 5 months. I declined because I'm not playing around for the next 2 months just to get the wrong lenses again. So, I am SOL on my money. Oh and just because they are open doesn't mean you can pick up your glasses or contacts. There needs to one of the Optometrists on duty so, you may need to return after their 2 hour lunch break or possibly the next day. The customer service is HORRIBLE. The hours are HORRIBLE. The Doctor is apparently incapable of a correct eye exam. I am taking my business elsewhere and hope you do as well. These people care nothing about earning or keeping your business.

Katia Dietrich

I’m shocked to see such awful reviews however, I didn’t experience any of this and I’ve literally been dealing with them since May 2019 up until today. Dr.James literally saved my daughter from going blind in her left eye, my daughter had an eye exam October of 2018 at another Dr’s office and we were told she was perfectly fine. Dr.James found some abnormal things (Dr talk) I don’t remember everything that she said because it all hit me like a ton on bricks at that moment, after Dr.James’s recommendation we ended up being seen by 4 different specialists and my daughter has had 2 different surgeries and weekly visits to each specialist since. Cody the office manager is also wonderful.

Regina Dowell

I rate 2 stars only because Dr. Merritt was great; but, my overall experience was terrible.

I scheduled an appointment early Monday morning for this Friday. I verified over the phone that my VSP insurance was accepted and in network. When I arrived on today-everything I was told over the phone on Monday morning was obsolete. I was told that they do not verify the "actual" benefit coverage until the day before-and they did not have the time to do that on yesterday.

I know for certain that I asked all of the right questions over the phone on Monday. My eye exam for this now "out-of-network" eye exam exceeded the price that I should have paid for my glasses and lenses combined. Very unprofessional service.

Bridget Thompson

I was able to get same day appointments for my daughter and myself. Everyone was extremely kind, helpful, and also very knowledgeable. Not to mention the prices of the appointments we're half as much as as any other optometrist. The frames were priced at a great deal as well.